FREQUENTLY ASKED QUESTIONS
ABOUT SPINGLE
What is SPINGLE?
SPINGLE is a Japanese footwear brand known for its distinctive designs, craftsmanship, and vulcanized sneaker construction.
Where are SPINGLE shoes made?
SPINGLE shoes are handcrafted in Japan. The brand's manufacturing heritage is rooted in Fuchu, Hiroshima, where its factory has over 80 years of history.
What makes SPINGLE different from other sneakers?
SPINGLE combines traditional Japanese craftsmanship with its signature makiage sole construction and distinctive wave design. The vulcanization process involves significant handwork and creates a strong bond between the upper and sole.
SIZING & FIT
How do I choose my SPINGLE size?
Please refer to our Size Guide & Fit Tips to find the best size for your feet.
What if I am between sizes?
We recommend checking your foot measurements against our Size Guide before placing your order. If you are still unsure about your size, please contact us for assistance.
Are SPINGLE shoes for both men and women?
Yes. SPINGLE offers sizes designed to accommodate both men and women.
ORDERS & DELIVERY
How long does it take to process my order?
We aim to dispatch orders within 48 hours. Delivery time will depend on your delivery location and begins from the date of dispatch.
How can I track my order?
Once your order has been dispatched, you can check your tracking number by signing in to your account and viewing your order details.
Can I pick up my online order at a SPINGLE store?
Store pick-up at the Podium Branch is currently available.
Customs Duties & Taxes
Customs duties, import taxes, and any related fees are not included in the product price or your checkout total. These charges are set by the customs authorities of your destination country and are the customer's responsibility.
Depending on where you live, customs fees may be charged at the time of delivery. For guidance on what to expect, we recommend contacting your local customs office before placing your order.
PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, debit cards, and other payment methods that may be advertised on the website. Credit card transactions are processed through PayPal.
Are the prices on the website inclusive of VAT?
Yes. Prices displayed on the website are in Philippine Pesos (PHP) and are inclusive of applicable VAT.
RETURNS & EXCHANGES
Can I request an exchange if I ordered the wrong size?
Yes. You may request a return and exchange by emailing sourcemastersph@gmail.com within 7 days of receiving your order. Once your Return Merchandise Authorization (RMA) is issued, the item must be returned within 14 days. Exchanges may be made for the same item in a different size or another product we carry.
What condition must the item be in for an exchange?
Items must be unused, unopened, in their original condition and packaging, with tags and other included packaging intact. Damaged or soiled items may not be accepted.
Who pays for return shipping?
If the item received is defective or different from what you ordered, SPINGLE will shoulder the applicable shipping fees. For exchanges due to customer preference, the customer will be responsible for shipping, delivery, and applicable storage costs.
What should I do if I receive a damaged, defective, or incorrect item?
Please notify us within 24 hours of receiving your order by emailing sourcemastersph@gmail.com. We will assist you with the appropriate replacement or resolution.
CARING FOR YOUR SPINGLE
How do I care for my SPINGLE sneakers?
For proper cleaning, drying, conditioning, and maintenance, please visit our Sneaker Care Guide.
Why may my leather SPINGLE develop wrinkles or variations over time?
SPINGLE uses natural leather and traditional handwork. Differences in texture, wrinkles, and other characteristics can naturally develop as the shoes are worn, giving each pair its own character.
STILL HAVE QUESTIONS?
Need help choosing your SPINGLE?
We're happy to help. Contact us for assistance with sizing, product availability, orders, and other inquiries.