Refund policy

RETURN AND EXCHANGE POLICY

All items undergo quality control inspection before shipment.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at sourcemastersph@gmail.com so we can assist you.

Requesting an Exchange

To request an exchange, please email sourcemastersph@gmail.com within 7 days of receiving your order, indicating the reason for the exchange.

Once your Return Merchandise Authorization (RMA) has been issued, the item must be returned within 14 days of receiving the RMA.

Exchanges may be made for:

• The same item in a different size; or
• Another product available from SPINGLE.

Condition of Returned Items

All merchandise must be returned in the same condition in which it was received, including its original packaging.

Items must be unopened and unused.

Shipping Costs

If the item received is defective or different from the item ordered, SPINGLE will shoulder the applicable shipping fees.

For exchanges due to customer preference, the customer will be responsible for all applicable shipping, delivery, and storage costs.

Return Shipment

Customers are responsible for taking reasonable care of the items until they are received by SPINGLE. We recommend using a secure shipping method and keeping proof of shipment.